Shipping Information

How Much Does Postage Cost?

We offer multiple local and international shipping options
 
International Economy - $25 Flat Rate Shipping
Postage is a flat rate of $25AUD for anywhere in the world (some countries are excluded from time to time due to postage restrictions). Each box weighs between 1 and 2kg and we have worked with our shipping provider to get the price as low as possible.
 
International Express Courier
We offer a premium door to door courier service using DHL Express, the cost of this service is calculated at checkout during the shipping option selection process. Transit times are typically 2-5 business days to major metro areas.
 
Local Standard Postage
We offer standard postage using Australia Post for all local Australian orders, the cost of this service is calculated at checkout during the shipping option selection process. Transit times are typically 2-5 business days to all metro areas.
 
Local Express Postage
We offer express postage using Australia Post for all local Australian orders, the cost of this service is calculated at checkout during the shipping option selection process. Transit times are typically 1-3 business days to all metro areas.
 
All shipments are tracked and you will receive your tracking number via email after the order is dispatched.

What countries can I send a Down Under Box to?

We offer shipping solutions to almost every country in the world, from time to time we need to suspend shipments to certain destinations due to local regulatory changes, however, this is a rare occurrence.

We are currently unable to send to:

  • Iran
  • Syria
  • Spain
  • Finland

How long does delivery take?

Transit times will depend on the destination and service selected
 
International Economy - $25 Flat Rate Shipping
International economy shipments are currently taking between 2 - 5 weeks to arrive due to a limited number of cargo aircraft flying in and out of Australia.
 
International Express Courier
Transit times with our door to door courier DHL Express are typically between 2-5 business days (to metro areas).
 
Local Standard Postage
Transit times are typically 2-5 business days to all metro areas.
 
Local Express Postage
Transit times are typically 1-3 business days to all metro areas.
 
All shipments are tracked and you will receive your tracking number via email after the order is dispatched.

Do I have to deal with customs issues?

We will handle any requirements regarding customs and the import process, if you or the recipient have received a notification from a local customs authority please contact us at help@downunderbox.com.au so we can assist you.

Can I track my delivery?

All of our shipping options have door to door tracking, once the order has been collected from our warehouse you will receive an email with tracking information.

Over 30,000 Boxes Sent

You're in good company, we have sent over 30,000 care packages worldwide!

Fixed rate shipping - $25

Send a special gift without breaking the bank - no matter where they are in the world.

Customs? No worries!

Save yourself the time and headache, we handle international customs clearance for your gift.

Dust off the family album

Upload a note & photo to be printed with your order for a truly personal touch.