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Contact details

EMAIL US

hello@downunderbox.com.au

CALL US

(02) 9052 9080

FIND US

Unit 2, 165 Rookwood Road, Yagoona, 2199, NSW, Australia

Down Under Box Frequently Asked questions

Who is Down Under Box?

With the Down Under Box, we wanted to make it easy to create a special gift and unique gift for an Aussie overseas full of their favourite snacks delivered anywhere in the world. Established in 2015, we are the original international Aussie gift box and have been making Aussies feel a little less homesick for over 6 years!

With our help, you can send a piece of home to your long distance love, your friend studying abroad, your colleague working on secondment or your child exploring the world. Without breaking the bank and without all the hassle.

How do I order a Down Under Box?

Ordering a Down Under Box is simple! The first step is to select a box from our range of premade box options or alternatively build your own box.

Once you have selected your box you will be able to add a note and photo as well as some extra gifts and goodies.

Once you are happy with your selection you will enter the checkout process, we will ask for the recipients delivery details first and then you will be presented with the available shipping options. We have a $25 economy worldwide delivery service (a small number of countries are currently excluded due to changes with Australia Post), we also have a door to door courier service for speedy delivery!

Once you have selected your shipping method you will be prompted to enter your payment details, payment can be made by credit card (all major cards accepted), PayPal or Afterpay.

If you need any assistance with the ordering process please don't hesitate to get in touch with us!

How much does a Down Under Box cost?

We have a range of gift boxes available starting at as little as $40, head over to our box selection page to view the range! We have a $25 economy worldwide delivery service (a small number of countries are currently excluded due to changes with Australia Post), we also have a door to door courier service for speedy delivery (courier cost is calculated at checkout).

How fast is the shipping?

Our $25 economy shipping transit time ranges from 2 to 5 weeks depending on the destination, head over to our shipping information page for a more detailed breakdown.

Our door to door courier service is offered by DHL Express, transit time is typically 2-5 business days to all metro areas, the total cost and transit time will be displayed at checkout.

Where can I send a Down Under Box?

We offer shipping solutions to almost every country in the world, from time to time we need to suspend shipments to certain destinations due to local regulatory changes, however, this is a rare occurrence. We are currently unable to send to:

  • Iran
  • Syria
  • Spain
  • Finland

Can I personalise my gift?

Yes definitely! All of our boxes come with the option of adding a note and professionally printed photo, this is included for free with all "Build Your Own" box orders and only an extra $5 for any of our premade boxes.

The note and photo will be presented in a cardboard frame that can be cherished long after the treats are all gone!

Over 30,000 Boxes Sent

You're in good company, we have sent over 30,000 care packages worldwide!

Fixed rate shipping - $25

Send a special gift without breaking the bank - no matter where they are in the world.

Customs? No worries!

Save yourself the time and headache, we handle international customs clearance for your gift.

Dust off the family album

Upload a note & photo to be printed with your order for a truly personal touch.