Refunds & Returns Policy
Eligible for a full refund: If the items you received were incorrect, damaged, missing, or not as we described them, then you’ll get a full refund for that particular item, alternatively we can arrange to re-send the item.
HOW OUR REFUND POLICY WORKS
The Down Under Box Team must authorize all returns via the Support Email
Our policy lasts 30 days from delivery. If 30 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.
Prior to processing refund or exchanges, customers are required to send pictures of the issue.
It is the customer's responsibility to follow tracking advice and be present when an order is being delivered. Regardless of the postal service or country, deliveries will always be attempted at least once, and if undeliverable, will then be taken to the local post office or relevant postal centre until claimed.
If a customer does not claim this order within 5-10 business days (may differ depending on country and service), the order may be returned to us, and in such a case we do not offer a refund or replacement, however can re-send the order if the customer is willing to cover the postage costs.